Having Broadband Issues? We're On It.
Tell us what's gone wrong and we'll either fix it remotely or get you
connected to an expert — fast.
Check Service Status in Your Area
Please enter a valid UK postcode.
Go to Full Service Status Page
Report & Track Faults
Step 1: Choose the Problem Type
Step 2: Run Diagnostics (Optional)
💡 Tip: Most broadband issues are resolved by restarting your router. Try unplugging it for 30 seconds before running diagnostics.
Speed Test
Check your current internet speed
Line Check
Test your broadband line status
Wi‑Fi Signal Check
Analyze your wireless connection
Device‑Specific Check
Test connectivity on your device
Diagnostic Summary
Run diagnostics above to see results here.