Improve Your Wi-Fi by Changing the Channel
Step-by-Step Guide
Why change the channel?
Your neighbours' Wi-Fi can cause interference, like radio stations overlapping. Changing the channel can make your connection stronger and faster.
1
Log in to your BT Hub Manager
Make sure your device (e.g., laptop or phone) is connected to your Zoiko Broadband Wi-Fi network.
Open your web browser (e.g., Chrome, Safari, Edge).
In the address bar at the top, type exactly:192.168.1.254 and press Enter.
This will open the BT Hub Manager login page. You do not need a username and password by default. Just click "Log in".
2
Find the Wi-Fi Settings
On the main page of the Hub Manager, look for the menu. Click on "Settings" or "Advanced Settings"
From there, select "Wireless" or "Wi-Fi".
3
Change the Channel
You will see settings for two bands: 2.4GHz (better range) and 5GHz (faster speed, shorter range).You can change both.
Find the "Channel" or "Wi-Fi Channel" dropdown menu for the 2.4GHz band.
Click the dropdown menu. By default, it is often set to "Automatic".
selecting "Automatic". This allows your BT Hub to automatically find the clearest channel.
For the best results, we recommend if you want to choose manually, try selecting Channel 1, 6, or 11. These are typically the best options as they don't overlap with each other.
Repeat this process for the 5GHz band if you wish, again selecting "Automatic" for the best performance.
Once you have made your changes, scroll down and click "Apply" or "Save Changes".
4
Reconnect Your Devices
After you apply the settings, your Wi-Fi will restart briefly (this is normal).
Your devices (phone, laptop, etc.) will disconnect and then automatically reconnect to the Wi- Fi within a minute or two. You should not need to enter the password again.
📋 Simple Summary
- Connect to your Wi-Fi.
- Go to 192.168.1.254 in a browser.
- Log in (no password needed).
- Go to Settings > Wireless.
- Change the channel to "Automatic" for both bands.
- Click "Apply".
- Wait for your devices to reconnect.
Need More Help?
Make sure your device (e.g., laptop or phone) is connected to your Zoiko Broadband Wi-Fi network.
