Broadband Speeds You Can Count On

We're committed to transparency. Here's what you can expect when it
comes to your broadband speed — before and after you sign up.

Speed Commitment Summary

Advertised Speeds

Average download/upload speeds per plan (e.g., "67 Mbps")

Advertised Speeds

e.g., "Typical range: 55–74 Mbps (peak 8–10 PM)"

Minimum Guaranteed Speed

Confirmed pre-checkout

Peak-Time Speeds

Backed by real performance
data

Upload Speeds

Always displayed clearly

Technology Notes

Differences for FTTC, FTTP, ADSL

What You'll See During Sign-Up

Address Checker: Shows predicted speed range

Minimum Speed Disclosure: Confirmed before checkout

Confirmation: Included in contract summary and welcome email

Run a Speed Check at Your Address

After You're Connected — Your Rights

Speed below guarantee: Contact support for troubleshooting

No improvement after 30 days: Right to exit contract without penalty

Applies to: All residential fixed-line customers

Report a Speed Issue

How We Measure Speeds

Measured at the router (not the device)

Speeds vary with home setup/Wi-Fi

Wired connection provides best accuracy

Speed tests use Ofcom-approved tools

Ofcom Voluntary Code — Our Compliance

Transparency

Predicted speeds shown at
sign-up

Accountability

Your right to exit clearly
explained

Support

Proactive speed
troubleshooting

Fairness

Realistic speed advertising

Scroll to Top