Your Privacy Matters to Us

This Privacy Notice explains how we collect, use, and protect your personal data when you use Zoiko Broadband services or visit our website.

Effective from: 1 August 2025 — Updated to reflect latest ICO guidance and UK GDPR compliance.

Quick Navigation

Who We Are

What Personal Data We Collect

How We Use Your Data

Sharing Your Data

Legal Basis for Processing

International Transfers

Data Retention

Your Rights Under UK GDPR

Cookies and Tracking

Security of Your Data

Children's Privacy

Changes to This Notice

How to Contact Us

1. Who We Are

Zoiko Broadband is a UK-based internet service provider committed to protecting your privacy and personal data in accordance with UK GDPR and Data Protection Act 2018.

2. What Personal Data We Collect

  • Full name, address, email, phone number
  • Payment information (encrypted)
  • IP address, MAC address, device information
  • Usage patterns (e.g., data volumes, time of access)
  • Support interaction records (calls, chats, emails)

3. How We Use Your Data

We process your personal data for specific, legitimate purposes including service delivery, customer support, billing, and fraud prevention.

4. Sharing Your Data

We only share your data with trusted partners necessary for service delivery, regulatory compliance, or with your explicit consent.

5. Legal Basis for Processing

We process your data based on contract fulfillment, legal obligations, legitimate interests, and where applicable, your consent.

6. International Transfers

Any international data transfers are protected by appropriate safeguards including adequacy decisions and standard contractual clauses.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this notice, or as required by law. Account data is typically retained for 7 years after service termination.

8. Your Rights Under UK GDPR

You have comprehensive rights over your personal data, including access, rectification, erasure, and portability rights.

9. Cookies and Tracking

We use cookies and similar technologies to improve your experience. See our Cookies Policy for detailed information.

10. Security of Your Data

We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.

11. Children's Privacy

We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected such data, please contact us immediately.

12. Changes to This Notice

We may update this Privacy Notice to reflect changes in our practices or legal requirements. We will notify you of significant changes.

13. How to Contact Us

For any privacy-related questions or to exercise your rights, contact our Data Protection Officer at [email protected]

Summary of Key Data Uses

Activity

Purpose

Setting up service

To create and manage your account

Taking payments

To charge you securely for services

Customer support

To respond to queries or fix issues

Fraud prevention

To detect and prevent unauthorised access

Marketing (with consent)

To send tailored offers and updates

Your Rights Under UK GDPR

Right to Access: Request copies of your personal data

Right to Rectification: Correct inaccurate personal data

Right to Erasure: Request deletion of your personal data

Right to Restrict Processing: Limit how we use your data

Right to Data Portability: Transfer your data to another provider

Right to Object: Object to certain types of processing

Right not to be subject to automated decision-making: Avoid purely automated decisions

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