Get Connected in Minutes
Whether you're setting up your router for the first time or replacing your kit, we'll walk you
through it.
Choose Your Setup Type
Select the option that best describes your situation
New Setup
For new customers or first-time installation
Replacement Router
For users replacing old equipment
Fibre Upgrade
For FTTP setup with engineer visit
Step-by-Step Setup Guide
Follow these steps to get your broadband up and running
1
Check Your Kit
Watch the LED lights on your router:
- Red/Orange: Starting up (1–2 minutes)
- Amber: Connecting to network (2–5 minutes)
- Green/Blue: Connected and ready to use
If lights remain red after 10 minutes, try unplugging and reconnecting the power.
2
Connect Your Equipment
Instructions for connecting your cables, power, and any other required hardware.
3
Power On & Wait
Power up the router and wait for it to fully boot.
4
Join Wi-Fi Network
Use the network name and password provided to connect.
5
Activate Your Service
Visit the activation page and follow the prompts.
6
Troubleshooting
If something isn't working, follow these steps or contact support.
Replacement Router instructions accordion here...
Fibre Upgrade instructions accordion here...
Device Setup Support
Get your devices connected quickly with our step-by-step guides
Visual Setup Guides
Watch, read, or download our comprehensive setup resources
PDF Download
Printer-friendly version with large print option
- ✅ Printable instructions
- ✅ Large font option
- ✅ Works offline
- ✅ Multiple languages
Common Setup Questions
Quick answers to frequently asked setup questions
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Still Need Help?
Our UK support team is ready to help you get connected
