BT Hub LED Light Meanings
Understanding Your Hub’s Status Indicators
The LED lights on your BT Hub indicate its current status and can help you identify any issues. Below is a comprehensive guide to understanding these indicators:
Solid Blue
Meaning:
Your Hub is connected to broadband and working correctly.
Recommended Action:
No action needed. If you’re experiencing issues, try restarting
your device.
Flashing Orange
Meaning:
There’s a problem with the Hub or broadband service.
There’s a problem with the Hub or broadband service.
Recommended Action:
Restart your Hub. If the issue persists, perform a factory reset using a paperclip to press the reset button. If the red light
remains, contact Zoiko Broadband Support.
Solid Orange
Meaning:
The Hub is powered on but not connected to the internet..
Recommended Action:
Connect a device to the Hub and follow the on-screen
instructions to complete the setup..
Solid Red
Meaning:
There’s a problem with the Hub or broadband service.
Recommended Action:
Restart your Hub. If the issue persists, perform a factory reset
using a paperclip to press the reset button. If the red light
remains, contact Zoiko Broadband Support.
Flashing Purple
Meaning:
The Hub is powered on but not connected to the internet..
Recommended Action:
Ensure the broadband cable (grey ends) is securely plugged
in. If you’re using a filter, check that it’s connected correctly.
Solid Purple
Meaning:
The Hub is connected to the EE mobile network via Hybrid
Connect due to broadband issues.
Recommended Action:
Wait for the broadband service to resume. If the purple light
persists, check for service disruptions in your area.
No Light
Meaning:
The Hub is powered off or the lights have been turned off via
the Hub Manager.
Recommended Action:
Check the power connection and ensure the Hub is switched
on. If the lights have been turned off, you can enable them
through the Hub Manager.
WPS Flashing Blue
Meaning:
The Hub is waiting for you to press the WPS button on your
device to establish a connection.
Recommended Action:
Press the WPS button on your device within two minutes to
connect.
WPS Flashing Red
Meaning:
The WPS connection attempt failed.
Recommended Action:
Wait a couple of minutes and try the WPS connection again.
Solid White
Meaning:
The Hub is connecting to broadband.
Recommended Action:
Wait a few minutes for the connection to establish. If it doesn’t
turn solid blue, check your broadband cable connections and
ensure your service is activated.
️ Troubleshooting Tips
Restart Your Hub
Many connection issues can be resolved by turning your BT Hub off and on. Press the Power button on the back
until all the lights go off, wait for 5 minutes, then press the Power button again until all the lights come back on.
It may take a few minutes for the lights to settle.
Check Cable Connections
Ensure all cables are securely
connected, including the broadband
cable and any filters if used.
Contact Support
If the issue remains unresolved, please
contact Zoiko Broadband Support for
further assistance.
Factory Reset
If problems persist, you can perform a
factory reset by pressing the reset
button on the back of the Hub using a
paperclip. Please note that this will
erase all custom settings.
