Frequently Asked Questions

VoIP Services

Business VoIP

Home VoIP

1. What do the Zoiko Telecom Home VoIP Services include?
Zoiko Telecom Home VoIP Services provide internet-based calling solutions for residential use, including high-quality voice communication, call forwarding, voicemail, and caller ID.
2. How do I sign up for Zoiko Telecom Home VoIP Services?
You can sign up by visiting our website, selecting the home VoIP service that best suits your needs, and following the on-screen instructions to complete your purchase.
3. Can I switch to a different VoIP plan after signing up?
Yes, you can switch to a different home VoIP plan, though certain conditions may apply based on your current contract. Please contact customer service for more details.
4. What is the contract length for Zoiko Telecom Home VoIP Services?
Our home VoIP services are available with contract lengths of 24 months, 18 months, or 12 months. You can choose the duration that fits your requirements.
5. Are there any setup fees or hidden charges?
There are no hidden charges. The monthly price you see includes all features and services, and there are no additional setup fees.
6. What happens if I exceed the included minutes on my VoIP plan?
If you exceed the included minutes on your home VoIP plan, additional charges will apply based on our standard out-of-plan rates. You can view these rates in your customer portal or by contacting customer service.
7. Can I make international calls with my home VoIP service?
Yes, you can make international calls with your home VoIP service. Some plans include international minutes to selected destinations, while others will apply standard international rates.
8. What international destinations are included in the plans with international minutes?
The international destinations included in your home VoIP plan vary. Please refer to the plan details on our website or contact customer service for a full list.
9. What advanced features are available with Zoiko Telecom Home VoIP Services?
Our home VoIP services offer features such as call forwarding, voicemail, caller ID, and conference calling. The specific features depend on the plan you choose.
10. How do I upgrade to a plan with more minutes or features?
You can upgrade your home VoIP plan at any time by logging into your account on our website or by contacting customer service. Upgrading may involve renewing your contract.
11. How reliable is the connectivity with Zoiko Telecom Home VoIP Services?
Zoiko Telecom ensures highly reliable connectivity for our home VoIP services, providing clear and uninterrupted calls through advanced internet-based technology.
12. What is the cancellation policy for Zoiko Telecom Home VoIP Services?
You can cancel your home VoIP service within the cooling-off period (usually 14 days) without penalty. After this period, early termination fees may apply depending on the remaining length of your contract.
13. How do I contact Zoiko Telecom customer service?
Our customer service team can be reached by phone, email, or through our website’s live chat feature to assist with any queries or issues related to your home VoIP service.
14. Do I need specific equipment for Zoiko Telecom Home VoIP Services?
Our home VoIP services are compatible with most standard internet-enabled devices. If you have any concerns, please check with our customer service team before signing up.
15. Can I keep my existing phone number when switching to Zoiko Telecom Home VoIP Services?
Yes, you can usually keep your existing phone number when switching to our home VoIP service. Please inform us during sign-up, and we will handle the number porting for you.