This agreement governs the provision of broadband services by Zoiko Broadband to residential customers. By
using our services, you agree to be bound by these terms and conditions.
2. Eligibility & Activation
Our services are available to residential customers aged 18 or over. Service activation is subject to successful
credit checks and availability at your location.
3. Our Services
We provide broadband internet services including ADSL, FTTC, and FTTP connections. Service speeds and
availability vary by location and technology type.
4. Pricing, Billing & Charges
4.1 You agree to pay all charges in line with the pricing agreed at the point of sign-up.
4.2 Charges may vary if you exceed your usage cap or request additional services.
4.3 All pricing includes VAT unless otherwise stated.
See Our Billing & Payments Page
5. Usage, Fair Use & Restrictions
Fair use policies apply to ensure network performance for all customers. Excessive usage may result in traffic
management or additional charges.
6. Contract Duration & Cancellation
Standard contracts are for 12 months minimum term. You have a 14-day cooling-off period from activation to
cancel without penalty.
7. Equipment & Installation
Equipment remains property of Zoiko Broadband and must be returned within 30 days of service termination in
good working condition.
8. Technical Support & Repairs
We provide technical support and fault resolution services. Response times vary based on fault severity and
location accessibility.
9. Data Protection & Privacy
Your personal data is processed in accordance with our Privacy Notice and UK GDPR requirements. We do not
sell your personal information to third parties.
10. Liability & Limitations
Our liability is limited as set out in these terms. We are not liable for indirect or consequential losses arising from
service interruptions.
11. Complaints & Dispute Resolution
We have established procedures for handling complaints. Unresolved disputes may be referred to Ofcom or
alternative dispute resolution services.
12. Changes to Terms
We may update these terms with 30 days' notice. Continued use of our services constitutes acceptance of
revised terms.
13. Contact Details & Notices
All notices should be sent to our registered office address. Electronic communications are acceptable for most
purposes.
Key Highlights
Minimum Term: 12 months unless otherwise stated
Cancellation: Free within 14 days (cooling-off
period)
Equipment: Must be returned within 30 days of
termination
Speed Commitments: Refer to Ofcom Speed
Commitment
