Your Privacy Matters to Us
This Privacy Notice explains how we collect, use, and protect your personal data when you use Zoiko Broadband services or visit our website.
Effective from: 1 August 2025 — Updated to reflect latest ICO guidance and UK GDPR compliance.
Quick Navigation
Who We Are
What Personal Data We Collect
How We Use Your Data
Sharing Your Data
Legal Basis for Processing
International Transfers
Data Retention
Your Rights Under UK GDPR
Cookies and Tracking
Security of Your Data
Children's Privacy
Changes to This Notice
How to Contact Us
1. Who We Are
Zoiko Broadband is a UK-based internet service provider committed to protecting your privacy and personal data in accordance with UK GDPR and Data Protection Act 2018.
2. What Personal Data We Collect
- Full name, address, email, phone number
- Payment information (encrypted)
- IP address, MAC address, device information
- Usage patterns (e.g., data volumes, time of access)
- Support interaction records (calls, chats, emails)
3. How We Use Your Data
We process your personal data for specific, legitimate purposes including service delivery, customer support, billing, and fraud prevention.
4. Sharing Your Data
We only share your data with trusted partners necessary for service delivery, regulatory compliance, or with your explicit consent.
5. Legal Basis for Processing
We process your data based on contract fulfillment, legal obligations, legitimate interests, and where applicable, your consent.
6. International Transfers
Any international data transfers are protected by appropriate safeguards including adequacy decisions and standard contractual clauses.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this notice, or as required by law. Account data is typically retained for 7 years after service termination.
8. Your Rights Under UK GDPR
You have comprehensive rights over your personal data, including access, rectification, erasure, and portability rights.
9. Cookies and Tracking
We use cookies and similar technologies to improve your experience. See our Cookies Policy for detailed information.
10. Security of Your Data
We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.
11. Children's Privacy
We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected such data, please contact us immediately.
12. Changes to This Notice
We may update this Privacy Notice to reflect changes in our practices or legal requirements. We will notify you of significant changes.
13. How to Contact Us
For any privacy-related questions or to exercise your rights, contact our Data Protection Officer at privacy@https://zoikobroadband.com
Summary of Key Data Uses
Activity
Purpose
Setting up service
To create and manage your account
Taking payments
To charge you securely for services
Customer support
To respond to queries or fix issues
Fraud prevention
To detect and prevent unauthorised access
Marketing (with consent)
To send tailored offers and updates
- Activity
- Purpose
- Setting up service
- To send tailored offers and updates
- Marketing (with consent)
- To detect and prevent unauthorised access
- Taking payments
- To respond to queries or fix issues
- Customer support
- To create and manage your account
- Fraud prevention
- To charge you securely for services
